Where are you located?
We are located at Unit 304, 396 Scarborough Beach Rd, Osborne Park WA, 6017. We are located at the rear of the complex. Free onsite parking is available onsite. It is roof top parking, that is accessible via Drake St.
Where can I find the dates for when the next course is?
All of the dates and times for each of our courses are listed on our website on each course page.
Do you have other payment options, aside from paying online?
Online payment is our most popular, easiest and cheapest way to pay for your course. However if your employer is paying or would like to organise an alternative method of payment please contact us, email@example.com or phone, 08 9443-1000. Please note additional charges may apply.
When will I receive my Certificate?
We like to double check and process our courses as soon as they finish because we understand that you wish to get them as soon as possible. Generally speaking our courses are processed, and certificates issued the following business day after the course, via email at around 3pm WST.
I haven’t received my certificate yet?
All of our certificates are issued via email so please check your junk mail to see if it has automatically been placed into this folder. If you still can’t find it please contact us and we can organise a replacement certificate to be issued. Please note additional charges may apply.
What’s included in my First Aid Certificate?
Your first aid certificate includes 3 qualifications, HLTAID001 provide Cardiopulmonary Resuscitation, HLTAID002 Provide Basic Life Support and HLTAID003 Provide First Aid. In line with Australian Resuscitation Guidelines, your CPR qualification is valid for 1 year and your Provide First Aid qualification is valid for 3 years.
Do I have to do the online pre-course theory before I arrive?
In short, Yes! We have found the combination of online theory and practical training to be our most popular approach as it saves time on the day of the course. For example, our most popular course, Provide First Aid, takes just 90 minutes face to face, when combined with the online theory. Without the online theory the same course would take 8hrs face to face.
Can I park on site?
Yes and it’s free!
I run a small business and I need to get my staff trained in First Aid, can you help?
Yes! All you need to do is contact us via email, firstname.lastname@example.org or phone, 08 9443 1000 and we will organise it all!
We have a number of flexible options including booking staff into one of our public courses or depending on the number of staff who need training we can come to you!
Can I reschedule my course?
We can reschedule your class up to a maximum of 48 hours before the commencement of the class. If you need to cancel your class within 48 hours of the class starting a rebooking fee may apply.