FAQ's

Where are you located?

We are located at 383 Scarborough Beach Rd, Osborne Park WA, 6017, above Vast Furniture.

Where can I find the dates for when the next course is?

All of the dates and times for each of our courses are listed on our website on each course page. 

Do you have other payment options, aside from paying online?

Online payment is our most popular, easiest and cheapest way to pay for your course. However if your employer is paying or would like to organise an alternative method of payment please contact us, admin@rtstraining.com.au or phone, 08 9443-1000. Please note additional charges may apply.

When will I receive my Certificate?

We like to double check and process our courses as soon as they finish because we understand that you wish to get them as soon as possible. Generally speaking our courses are processed, and certificates issued the following business day after the course, via email at around 3pm WST.

I haven’t received my certificate yet?

All of our certificates are issued via email so please check your junk mail to see if it has automatically been placed into this folder. If you still can’t find it please contact us and we can organise a replacement certificate to be issued. Please note additional charges may apply.

What’s included in my First Aid Certificate?

Your first aid certificate includes 3 qualifications, HLTAID001 provide Cardiopulmonary Resuscitation, HLTAID002 Provide Basic Life Support and HLTAID003 Provide First Aid. In line with Australian Resuscitation Guidelines, your CPR qualification is valid for 1 year and your Provide First Aid qualification is valid for 3 years.

Do I have to do the online pre-course theory before I arrive?

In short, Yes! We have found the combination of online theory and practical training to be our most popular approach as it saves time on the day of the course. For example, our most popular course, Provide First Aid, takes just 6 hrs face to face, when combined with the online theory. Without  the online theory  the same course would take 8hrs face to face. 

Can I park on site?

Yes and it’s free!

I run a small business and I need to get my staff trained in First Aid, can you help?

Yes! All you need to do is contact us via email, admin@rtstraining.com.au or phone, 08 9443 1000 and we will organise it all!

We have a number of flexible options including booking staff into one of our public courses or depending on the number of staff who need training we can come to you!

Can I reschedule my course?

We can reschedule your class up to a maximum of 48 hours before the commencement of the class. If you need to cancel your class within 48 hours of the class starting a rebooking fee may apply

Our Google Reviews

I completed my First Aid Course in 2018 with Jodie and have just completed my CPR Refresher with Nicole today. Both ladies are exceptional trainers. They are very informative and make the training far more interesting than any other First Aid Course I have ever done. Thank you to the both of you, I have the confidence and knowledge of what to do if a situation ever arises. I will definitely be returning for any further training needed and will 100% be recommending you both and RTS Training.

Ronis C

I've been going on First Aid training for 15 years. Nicole at RTS made this the best First Aid training course I have been on. When someone can present and provide humour you learn much more and it also makes the day pass more quickly. Thank you Nicole, I walked into the course down, stressed and wanting to get the day over as quickly as possible but your quick dry dead pan wit improved my whole day.

Alexsandra Louise

The instructor should pay attention to her wordings. The students who are originally from other countries were feeling offensive as below examplesInstructor pointed to a dark skin student and laughed about his skin colour “nobody would know you are sick because you are dark and you don’t turn blue “Also asked another student "did your strong accent interrupt the effective communication in your workplace"

max ch

My 5th time doing cpr and first aid and still managed to learn new things. Knowledgeable instructor (Caity), relaxed environment, happy with the training.

Molly

So much enjoyed the class with Nicole. She was so much informative and fun. Highly recommend it.

Nilesh Gurung

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  • 383 Scarborough Beach Rd
    Osborne Park, WA, 6017