Proudly an Allens Training Pty Ltd Partner since 2014, RTO 90909

Cancelling A Course Booking

We understand that there are times when you may need to reschedule or cancel a course booking. All cancellation requests must be requested in writing to and at a minimum of 2 business days prior to the course commencement date to receive a Credit Voucher.

Refund Requests

All refund requests must be requested in writing to

Refunds will only be issued if:

  • The student has enrolled in a course that has been cancelled by RTS Training Group (Option to reschedule will be available).
  • It’s been confirmed multiple payments have been taken at the same time.

Credit vouchers will not be issued if:

  • If the student has rescheduled a booking from the original date.
  • If the student does not attend their course.
  • If the student cancels their course within the 2 business day notification period.
  • If the student is abusive towards staff or other students and an immediate cancellation occurs.
  • If the student requests the credit voucher after they have completed the course.
  • The original booking was for the wrong amount, the system will provide a credit for any difference once a new booking is made.